Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") govern your access to and use of the NextLevel CRM website and platform, operated by NextLevel Automations LLC, doing business as NextLevel CRM ("we," "our," or "us").

By creating an account or using the platform, you agree to these Terms. If you are agreeing on behalf of a business, you represent that you are authorised to bind it.

2. Description of Service

NextLevel CRM is a subscription business platform providing contact management, two-way messaging and calling, pipelines, calendars and scheduling, payments, automation, and related features. The platform is built on the GoHighLevel infrastructure. Features may change over time as the platform develops.

3. Eligibility

You must be at least 18 years old and capable of forming a binding contract. The platform is intended for business use, not for personal or household purposes.

4. Accounts

You are responsible for the accuracy of your account information, for keeping credentials confidential, and for all activity that occurs under your account. Notify us promptly of any unauthorised use.

You are responsible for the conduct of users you add to your account and for managing their permissions.

5. Subscriptions and Billing

Subscription pricing, included seats, and billing period are those shown for the plan you select at the time of purchase. Subscriptions renew automatically for the same period unless cancelled before the renewal date.

You authorise us to charge your payment method for the applicable fees and taxes. If a payment fails, we may retry and may suspend access after notice until the balance is settled.

Some usage, such as telephony and messaging, may be billed separately based on consumption. Any such charges are disclosed before you incur them.

6. Your Data

Ownership. You own the data you put into the platform. We claim no ownership of it.

Licence to us. You grant us a limited licence to host, process, transmit, and display your data solely to operate and support the platform for you.

Your responsibility. You are responsible for having a lawful basis to collect and use the personal information you enter, including obtaining any consent required, and for honouring the privacy rights of the people it describes.

Export and deletion. You can export your data while your account is active. After termination we retain it for a limited wind-down period so you can export it, then delete or anonymise it, except where the law requires retention.

7. Acceptable Use

You agree not to:

• Use the platform to violate any law or regulation
• Send unsolicited, deceptive, or unlawful messages
• Upload malware or attempt to breach or probe our security
• Reverse engineer, resell, or sublicense the platform without authorisation
• Interfere with the operation of the platform or another customer's use of it
• Use the platform to store or transmit data you have no right to hold

8. Communications and Messaging Compliance

The platform lets you send email and SMS and place calls. You are solely responsible for complying with the laws that govern those communications, including the Telephone Consumer Protection Act, the CAN-SPAM Act, state telemarketing and call-recording laws, carrier requirements, and any equivalent laws in the jurisdictions you contact.

This includes obtaining and documenting the consent required before contacting someone, honouring opt-out and do-not-call requests promptly, identifying yourself accurately, respecting permitted calling hours, and obtaining any consent required before recording a call.

We may suspend messaging or calling features where we reasonably believe use is unlawful or is putting delivery infrastructure at risk.

9. Third-Party Services

The platform depends on third-party services, including the underlying GoHighLevel infrastructure, telephony and email providers, and payment processors, and it can connect to accounts you authorise. Those services are governed by their own terms. We are not responsible for their availability, changes, or acts and omissions.

10. Intellectual Property

The platform, this website, and all associated software, content, and branding are owned by us or our licensors. Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable right to access and use the platform for your business.

If you send us feedback or suggestions, we may use them without restriction or obligation to you.

11. Disclaimers

The platform is provided on an "as is" and "as available" basis without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the platform will be uninterrupted, error-free, or secure against every threat, and we do not guarantee any particular business result, revenue, or outcome from using it.

12. Limitation of Liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or business interruption, arising from or relating to your use of the platform, even if advised of the possibility.

Our total aggregate liability arising out of or relating to these Terms is limited to the amounts you paid us in the twelve months preceding the claim. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

13. Indemnification

You agree to indemnify and hold us harmless from claims, damages, and reasonable expenses arising from your use of the platform, your data, your communications, your breach of these Terms, or your violation of law or the rights of a third party.

14. Termination

You may cancel at any time, effective at the end of the current billing period. Except where required by law or stated in writing, fees already paid are non-refundable.

We may suspend or terminate your access for breach of these Terms, non-payment, or unlawful use, with notice where practicable. Provisions that by their nature should survive, including your data obligations, intellectual property, disclaimers, limitation of liability, and indemnification, survive termination.

15. Governing Law

These Terms are governed by the laws of the State of New York, without regard to its conflict of law rules, and the parties submit to the exclusive jurisdiction of the state and federal courts located in New York.

16. Changes to These Terms

We may update these Terms from time to time. Material changes take effect when posted with a new "Last Updated" date, and we will notify account holders where appropriate. Continued use after that constitutes acceptance.

17. Contact Us

Questions about these Terms:

legal@nextlevelautomations.com

See also our Privacy Policy.